Return & Refund Policy

Return & Refund Policy

Effective Date: 17-04-2026

1. Overview

We aim to provide a transparent and hassle-free shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or refund under the conditions stated below.

2. Return Eligibility

You may request a return if:

The item is damaged, defective, or incorrect at the time of delivery.
The request is raised within 7 days of delivery.
The product is unused, unassembled, and in its original packaging with all tags and accessories intact.

Non-Returnable Items

The following items are not eligible for return:

Customized or made-to-order furniture
Items marked as “Final Sale” or “Non-Returnable”
Assembled, installed, or used furniture
Mattresses, bedding, or upholstery products (for hygiene reasons, if opened)

3. Return Window

Standard return requests must be initiated within 7 days of delivery.
Damaged or defective items must be reported within 24 hours of delivery with photo/video evidence.

4. Return Process

To initiate a return:

Contact us at admin@luxemaple.com
Provide:
- Order ID
- Reason for return
- Supporting images/videos (if applicable)
Our team will review and confirm eligibility within 1 business days

Approved returns will include instructions for pickup.

5. Return Shipping & Fees

Free returns for damaged, defective, or incorrect items
For other returns:
- Return shipping fees may apply
- A restocking fee (up to 10–20%) may be deducted

All applicable fees will be clearly communicated before processing the return.

6. Refund Policy

Once the returned product is received and inspected:

Refunds are processed within 7–10 business days
Refunds will be issued to the original payment method
Shipping and installation charges (if any) are non-refundable, unless the return is due to our error

Refund Scenarios

Full Refund: Damaged, defective, or incorrect product
Partial Refund: Customer-initiated return (fees deducted)
No Refund: If returned item fails inspection (used/damaged/missing parts)

7. Cancellation Policy

Orders can be canceled within 24 hours for a full refund
Orders cannot be canceled after send to production.

8. Exchanges / Replacements

Free replacement is offered for damaged or defective items
Replacement requests must be made within 24 hours of delivery

9. Missing Refunds

If you have not received your refund within the stated timeframe:

Check your bank account or payment method
Contact your bank/payment provider
If still unresolved, contact us at admin@luxemaple.com

10. Contact Information

For return and refund queries:

Email: admin@luxemaple.com
Customer Support: +91 7303388393
Address: 02-007, 2nd Floor, Emaar India - The Palm Square Golf Course Extension Road Badshahpur, Sector 66, Gurugram 122102
Support Hours: 10am-6pm

Note: We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.