Shipping policy
Effective date: 15 September 2026
This Shipping and Delivery Policy explains how Luxe Maple International (OPC) Private Limited ships and delivers products purchased through www.luxemaple.com.
“Luxe Maple,” “we,” “us,” and “our” refer to Luxe Maple International (OPC) Private Limited.
1. Delivery coverage
We provide delivery across India, subject to product availability, serviceability of the delivery address, and any product-specific restrictions.
Some locations or postal codes may be temporarily unavailable for delivery. If an address cannot be serviced, we will notify you during checkout or after reviewing the order.
2. Delivery timeline
Our standard delivery estimate is 10–12 days, unless a different estimate is shown on the relevant product page, at checkout, or in the order confirmation.
The delivery estimate may vary depending on:
- Product type and availability.
- Delivery location and postal code.
- Product customization or made-to-order requirements.
- Access conditions at the delivery address.
- Installation or assembly requirements.
- Logistics and transportation conditions.
The delivery estimate is not a guaranteed delivery date. We will make reasonable efforts to communicate any material delay using the contact details provided with the order.
3. Order and delivery information
To deliver your order, we may require your name, phone number, email address, shipping address, billing address, landmarks, access instructions, and other information needed to identify the delivery location.
You are responsible for providing accurate and complete delivery information. We may not be able to complete delivery if the address, phone number, or other required information is incorrect or incomplete.
Any applicable delivery, installation, or service charge will be displayed before you confirm payment.
4. Delivery partners
We may use third-party logistics, transportation, installation, and delivery partners to fulfil orders. We may also arrange delivery directly where appropriate.
After dispatch, we may provide tracking details or delivery updates by email, phone, SMS, or through your account. Tracking information is supplied by the relevant logistics partner and may not update immediately.
5. Delivery attempts and failed delivery
Our logistics partner may make up to three delivery attempts if you are unavailable at the delivery address.
Please ensure that someone authorized to receive the order is available during the agreed delivery window. If delivery cannot be completed after reasonable attempts because of an incorrect address, unavailable recipient, refusal to accept delivery, or lack of access, we may contact you to arrange the next steps.
If an order is returned to us because delivery could not be completed, any cancellation, reshipping, or refund will be handled according to the circumstances of the order, our applicable policies, and applicable law. Any reasonable delivery or return charges may be deducted only where permitted by law and disclosed or otherwise applicable to the order.
6. Delivery delays
Delivery may be delayed because of circumstances outside our reasonable control, including:
- Severe weather or natural events.
- Transport or logistics disruption.
- Strikes, political disruption, or government restrictions.
- Address or access problems.
- Product availability or customization requirements.
- Technical or operational issues.
- Other unforeseeable circumstances.
If a significant delay occurs, we will make reasonable efforts to notify you and provide an updated delivery estimate.
Any remedy for a delivery delay will be handled in accordance with the order terms, our applicable policies, and applicable law.
7. Delivery support and logistics issues
We work with third-party logistics and delivery partners to deliver orders.
If you experience a delivery delay, wrong or missing product, package tampering, delivery damage, or any concern regarding delivery personnel, please contact Luxe Maple at admin@luxemaple.com or +91 7303388393.
Luxe Maple will review the issue and coordinate with the relevant logistics partner to investigate and provide an appropriate resolution under our Return & Refund Policy, Warranty Policy, and applicable law. Customers are not required to resolve delivery-related issues directly with the logistics partner.
8. Inspecting your delivery
Where possible, please inspect the package and product at the time of delivery or assembly.
If you notice visible damage, missing parts, an incomplete product, tampering, or a product that appears different from what you ordered, notify the delivery or assembly team where possible and contact Luxe Maple promptly.
Please keep the original packaging, product documents, warranty information, accessories, and photographs until the issue has been reviewed and resolved.
Issues discovered after delivery should still be reported to Luxe Maple as soon as reasonably possible with your order number, photographs, and a description of the issue.
9. Shipping charges
Shipping charges, if applicable, may vary depending on the product, order value, delivery location, delivery service, installation requirements, or other order-specific factors.
Any applicable charge will be shown before payment is completed.
If a product is returned, shipping or delivery charges will be handled according to the Return & Refund Policy, the circumstances of the return, and applicable law. Where a product is damaged, defective, materially different from the listing, or incorrect due to reasons attributable to Luxe Maple, we will review the applicable delivery and return charges as part of the resolution.
10. Returns and refunds
Returns, replacements, cancellations, and refunds are handled under our Return & Refund Policy.
You can review the policy here:
Return & Refund Policy: https://www.luxemaple.com/pages/return-policy
For approved returns, our logistics partner may arrange collection from the original delivery address. Return pickup timelines may vary depending on the location, product, packaging, and logistics availability.
11. Contact us
For questions or concerns relating to shipping and delivery, contact:
Luxe Maple International (OPC) Private Limited
Unit No. 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Badshahpur, Gurugram, Haryana 122101, India
Email: admin@luxemaple.com
Phone: +91 7303388393
CIN: U47591HR2026OPC147206