Warranty Policy

At Luxe Maple, we are committed to delivering premium-quality furniture designed for durability, comfort, and long-lasting performance. Each product is crafted with high-grade materials and undergoes strict quality checks before dispatch.

⏳ 1. Warranty Coverage Period

Luxe Maple provides a limited warranty of up to 5 years from the date of purchase, depending on the product category.

Sofas, Beds, Dining, Wardrobes → Up to 5 Years Structural Warranty
Hardware (hinges, channels, fittings) → Covered as per manufacturer standards
Upholstery & finishes → Covered against manufacturing defects only

🛠️ 2. What the Warranty Covers

This warranty applies only to manufacturing and structural defects, including:

Structural damage in wood or frame
Manufacturing defects in joints or assembly
Failure of hardware components under normal usage
Defects arising from workmanship during production

🚫 3. What is NOT Covered

Warranty does not apply in the following cases:

Normal wear and tear over time
Fabric fading, staining, or color variation
Damage due to misuse, accidents, or improper handling
Water damage, termite issues, or environmental exposure
Unauthorized repairs or modifications
Commercial or institutional usage unless specified

🔧 4. Warranty Claim Process

To raise a warranty claim:

Contact Luxe Maple Customer Support
Share order details and product images/videos
Our team will assess the issue
Approved claims will be repaired or replaced as per evaluation

🔁 5. Repair / Replacement Terms

Luxe Maple may choose to repair or replace the defective part/product
Replacement will be provided with similar or equivalent design if original is unavailable
Decision on repair vs replacement rests with the company after inspection

🚚 6. Installation & Handling Conditions

Warranty is valid only when products are used under normal residential conditions
Improper installation or shifting by unauthorized personnel voids warranty
Products must be maintained as per care instructions provided

📌 7. Important Notes

Warranty is applicable only to the original purchaser
Proof of purchase (invoice) is mandatory
Minor variations in wood grain, texture, or color are natural and not defects
Warranty terms may vary for customized or made-to-order products

🧾 8. Limitation of Liability

Luxe Maple shall not be liable for indirect damages, loss of usage, or incidental expenses arising from product issues. Liability is limited to repair or replacement of the product only.

✔️ Summary

Luxe Maple Warranty ensures peace of mind with up to 5 years structural coverage, protecting you against manufacturing defects while ensuring premium quality and long-term durability.