Warranty Policy | Luxe Maple

Warranty

Warranty Policy 

Warranty Claims

You can claim repair of the items that come under the warranty as offered by various brands on luxemaple.com. The warranty is eligible for all types of manufacturing defect in the product. To know the warranty period and warranty terms, please refer to the warranty description on the product page on luxemaple.com

What's Covered?

Repair of the item during the warranty period, subject to the review, verification, and confirmation of the manufacturing defect by the Resolution team in consultation with the merchant.

Repair of the item shall happen only at the shipping address provided at the time of purchase.

Repair of the item will be honoured only in cases of no alteration or modification in the originally purchased product.

What's Not Covered?

Warranty Exclusions for Furniture within Warranty Period - Vary by Brand and Product. Check individual product details.

For solid wood furniture, natural variations such as grain, texture, or colour, as well as characteristics like joint lines, wood grains, and seasonal splits, are not considered defects and are not covered under warranty.

Normal wear and tear, including gradual deterioration from regular use and minor damage from improper cleaning or impacts, are also excluded from warranty coverage.

Improper installation, assembly, or handling by third parties, as well as issues related to upholstery such as fabric fading, Leather Wrinkling, Stretching, or changes in colour or texture due to natural oils or use or from cleaning, are not covered.

Accidental damages such as impacts, scratches, stains, or spills, and issues arising from floor unevenness or dimensional variations within industry standards, are likewise excluded. Additionally, damages resulting from misuse, improper maintenance, storage, water or moisture exposure, and sunlight discoloration are not covered.

In line with industry standards, furniture dimensions may vary by up to 2 inches, and unevenness of up to 5mm (including gaps) may occur due to floor and surface level differences.

Post-delivery issues such as breakages in glass or mirrors, torn stitching, or marks discovered after proper delivery acknowledgment, fall outside of warranty coverage.

The warranty excludes fungus, mildew, mold, and any deterioration caused by moisture, humidity, water seepage, environmental factors, or inadequate maintenance

All our solid wood products are treated to prevent borer infestation. However, they need regular care to stay protected. Borer issues are covered under warranty for 1 year from the purchase date

Sagging of cushions/foam seating after one year of regular use is normal wear and tear and not covered under warranty.

Disclaimer: Luxe Maple reserves the right to reject any warranty service during the warranty term if, in its sole opinion, Luxe Maple finds that the customer has not complied with or adhered to the "User Manual / Instructions" provided at the time of purchase.