Shipping Policy

Shipping Policy

Effective Date: 17-04-2026

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our furniture e-commerce website.

1. Order Processing Time

Orders are processed within 2–5 business days after payment confirmation.
Custom or made-to-order furniture may require additional processing time, 5-7 business days.
Orders are not processed on weekends or public holidays.

2. Shipping Coverage

We currently ship across Pan India.
Delivery availability may vary depending on your location and serviceability by our logistics partners.
Remote or non-serviceable areas may incur additional delivery time or charges.

3. Delivery Timelines

Estimated delivery timelines:

Standard Products: 10–12 business days
Large Furniture Items: 10–12 business days
Custom/Pre-Order Items: 10–12 business days (or as specified)

Delivery timelines are estimates and may vary due to:

Location and accessibility
Weather conditions or natural disruptions
Logistics delays or high-demand periods

4. Shipping Charges

Shipping charges (if applicable) are clearly displayed at checkout before payment.
We may offer:
- Free shipping on select products or order values
- Additional charges for installation, assembly, or premium delivery services

No hidden shipping fees will be applied after order confirmation.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID/link via email or SMS.
You can track your shipment status in real-time through our website or the logistics partner’s platform.

6. Delivery Process

Large furniture items may be delivered via specialized logistics partners (Movers & Packers).
Customers may be contacted prior to delivery to schedule a convenient time.
Please ensure someone is available at the delivery address to receive the order.

7. Inspection at Delivery

Customers are advised to inspect the package at the time of delivery.
If the product is damaged, defective, or incorrect, please:
- Refuse delivery or
- Note the issue with the delivery personnel
- Report the issue within 48 hours with photos/videos

8. Failed Delivery Attempts

If delivery fails due to incorrect address, unavailability, or refusal (without valid reason), re-delivery charges may apply.
After multiple failed attempts, the order may be canceled and applicable fees deducted.

9. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

Unforeseen logistics issues
Government restrictions or force majeure events
High seasonal demand

Customers will be notified in case of significant delays.

10. International Shipping (If Applicable)

International shipping charges, duties, and taxes (if applicable) will be clearly communicated at checkout.
Customers are responsible for any customs duties or import taxes imposed by their country.

11. Damaged or Lost Shipments

If your order arrives damaged, please report it within 48 hours.
In case of lost shipments, we will investigate with the logistics partner and offer a replacement or refund as applicable.

12. Contact Information

For shipping-related queries:

Email: admin@luxemaple.com
Phone: +91 7303388393
Address: 02-007, 2nd Floor, Emaar India - The Palm Square Golf Course Extension Road Badshahpur, Sector 66, Gurugram, Haryana 122102

Note: This Shipping Policy may be updated from time to time. Please review it periodically for changes.