Terms of service
TERMS OF SERVICE
Effective date: 15 September 2026
These Terms of Service govern your use of www.luxemaple.com and your purchase of products through the website.
1. ABOUT LUXE MAPLE
This website is owned and operated by Luxe Maple International (OPC) Private Limited.
Registered office:
Unit No. 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Badshahpur, Gurugram, Haryana 122101, India
Email: admin@luxemaple.com
Phone: +91 7303359894
CIN: U47591HR2026OPC147206
Luxe Maple International (OPC) Private Limited is the seller of the products displayed on this website unless a product page clearly states otherwise.
2. USING THIS WEBSITE
By using this website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate and complete.
You must not use the website for unlawful, fraudulent, abusive, or unauthorised purposes. We may restrict access to the website where reasonably necessary to protect customers, the business, or the website.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product names, descriptions, dimensions, materials, images, colours, prices, and availability are accurate and current.
Minor variations may occur because of screen settings, lighting, photography, natural wood grain, fabric texture, or manufacturing characteristics. These variations do not apply where the product received is materially different from the product ordered.
Product-specific information, including material, dimensions, warranty, delivery, installation, and included accessories, is stated on the relevant product page. Customers should review this information before placing an order.
4. PRICES, TAXES, AND PAYMENT
All prices are displayed in Indian rupees unless stated otherwise.
Applicable taxes are included or calculated as shown during checkout. Any additional charge, including a delivery or service charge, will be displayed before the order is confirmed.
We may correct genuine pricing, typographical, or technical errors. If an order is affected by a material pricing error, we will contact you and may cancel the affected order. If payment has already been received for a cancelled order, we will process a refund according to our Refund Policy.
Payments are processed through the payment methods made available at checkout. We do not store complete card details on our website.
5. ORDERS AND ACCEPTANCE
When you place an order, you are making an offer to purchase the selected product.
An order is accepted when we issue an order confirmation. We may decline or cancel an order where:
- The product is unavailable.
- A material product or pricing error has occurred.
- The delivery address cannot be serviced.
- The order appears fraudulent or unauthorised.
- We are unable to obtain payment authorization.
If we cancel an order after receiving payment, the paid amount for the cancelled item will be refunded to the original payment method, subject to the applicable Refund Policy.
6. SHIPPING AND DELIVERY
We provide delivery across India.
Our standard delivery estimate is 10–12 days unless a different estimate is shown on the product page, at checkout, or in the order confirmation.
Delivery and installation are provided only where they are specifically shown for the relevant product or order. Delivery timelines may vary based on product type, location, stock availability, customisation, access conditions, and logistics.
We will make reasonable efforts to communicate material delivery delays. Delivery estimates are not guaranteed where delays arise from events outside our reasonable control, including severe weather, transport disruption, natural events, government restrictions, or other unforeseeable circumstances.
Any applicable delivery or service fee will be shown before payment.
7. CANCELLATIONS, RETURNS, AND REFUNDS
Orders may be cancelled before shipment and within 24 hours of order confirmation, subject to the conditions in our Refund and Return Policy.
Eligible return requests may be made within 7 days of delivery. Eligibility depends on the reason for return and the product category. The Refund and Return Policy explains the rules for defective products, products materially different from the listing, non-functional products, missing components, damage, installation-related concerns, and products that are not eligible for return.
Customers should report visible damage, missing components, or delivery-related issues during delivery or assembly, where applicable.
Refunds are normally made to the original payment method and may take up to 14 business days after initiation, depending on the payment provider or bank.
These terms do not remove or restrict any rights that cannot legally be excluded under applicable law.
8. PRODUCT WARRANTY
Warranty coverage, duration, exclusions, and claim procedures vary by product and brand.
The warranty applicable to a product is described on its product page and in our Warranty Policy. Warranty coverage generally applies to qualifying manufacturing defects and does not cover ordinary wear, misuse, unauthorized alteration, improper installation, moisture damage, or failure to follow care or user instructions.
Customers should contact us using the details below to submit a warranty claim.
9. CUSTOMISED PRODUCTS AND SERVICES
Where a product or service is customised, the applicable scope, specifications, price, timeline, cancellation terms, and payment schedule will be provided before confirmation.
Customised products or services may have different cancellation, return, and refund conditions where permitted by applicable law. These conditions will be disclosed before the order is confirmed.
10. INTELLECTUAL PROPERTY
The website and its content, including text, images, logos, graphics, product information, and design, are owned by Luxe Maple International (OPC) Private Limited or its licensors.
You may not copy, reproduce, modify, distribute, or commercially use website content without written permission.
11. PRIVACY
Our collection and use of personal information is explained in our Privacy Policy. By using the website, you acknowledge that personal information may be processed as described in that policy.
12. THIRD-PARTY SERVICES
We may use third-party providers for payment processing, delivery, installation, communications, analytics, and other services needed to operate the website and fulfil orders.
Third-party service providers may process information only as required to provide their services and according to applicable privacy and security requirements.
13. LIMITATION OF LIABILITY
To the extent permitted by law, Luxe Maple International (OPC) Private Limited will not be liable for indirect or consequential loss arising from use of the website or purchase of a product.
Nothing in these Terms limits liability or customer rights that cannot legally be limited or excluded.
14. CHANGES TO THESE TERMS
We may update these Terms when our business, products, services, or legal obligations change. The latest version will be published on this page with its effective date.
15. CONTACT US
For questions about an order, product, delivery, return, refund, or warranty:
Luxe Maple International (OPC) Private Limited
Email: admin@luxemaple.com
Phone: +91 7303359894
Address: Unit No. 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Badshahpur, Gurugram, Haryana 122101, India