Shipping Policy

Effective Date: 17-04-2026

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our furniture e-commerce website.

1. Order Processing Time Orders are processed within 2–5 business days after payment confirmation.Custom or made-to-order furniture may require additional processing time, 5-7 business days.Orders are not processed on weekends or public holidays.
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2. Shipping CoverageWe currently ship across Pan India.Delivery availability may vary depending on your location and serviceability by our logistics partners.Remote or non-serviceable areas may incur additional delivery time or charges.

3. Delivery TimelinesEstimated delivery timelines:Standard Products: 10–12 business daysLarge Furniture Items: 10–12 business daysCustom/Pre-Order Items: 10–12 business days (or as specified)Delivery timelines are estimates and may vary due to:Location and accessibilityWeather conditions or natural disruptionsLogistics delays or high-demand periods

4. Shipping ChargesShipping charges (if applicable) are clearly displayed at checkout before payment.We may offer:Free shipping on select products or order valuesAdditional charges for installation, assembly, or premium delivery services No hidden shipping fees will be applied after order confirmation.

5. Order TrackingOnce your order is shipped, you will receive a tracking ID/link via email or SMS.You can track your shipment status in real-time through our website or the logistics partner’s platform.

6. Delivery ProcessLarge furniture items may be delivered via specialized logistics partners (Movers & Packers).Customers may be contacted prior to delivery to schedule a convenient time.Please ensure someone is available at the delivery address to receive the order.

7. Inspection at DeliveryCustomers are advised to inspect the package at the time of delivery.If the product is damaged, defective, or incorrect, please:Refuse delivery orNote the issue with the delivery personnelReport the issue within 48 hours with photos/videos

8. Failed Delivery AttemptsIf delivery fails due to incorrect address, unavailability, or refusal (without valid reason), re-delivery charges may apply.After multiple failed attempts, the order may be canceled and applicable fees deducted.

9. Delays & ExceptionsWhile we strive for timely delivery, delays may occur due to:Unforeseen logistics issuesGovernment restrictions or force majeure eventsHigh seasonal demandCustomers will be notified in case of significant delays.

10. International Shipping (If Applicable)International shipping charges, duties, and taxes (if applicable) will be clearly communicated at checkout.

Customers are responsible for any customs duties or import taxes imposed by their country.

11. Damaged or Lost ShipmentsIf your order arrives damaged, please report it within 48 hours.In case of lost shipments, we will investigate with the logistics partner and offer a replacement or refund as applicable.

12. Contact InformationFor shipping-related queries:

Email: admin@luxemaple.com
Phone: +91 9217573026
Address: 02-007, 2nd Floor, Emaar India - The Palm Square Golf Course Extension Road Badshahpur, Sector 66, Gurugram, Haryana 122102

Note: This Shipping Policy may be updated from time to time. Please review it periodically for changes.

• Frequent cleaning with a clean buff cloth without any residue of any cleaning products removes dirt.
  
• Dusting with a dry cloth can scratch, so lightly spritz your cleaning cloth with water.
  
• A vacuum cleaner will effectively remove any dust from surfaces and crevices.
  
• Always use a coaster for drinks, and be mindful of any other potential sources of water damage, such as flower vases.
  
• Sharp objects can cut right through the surface of the wood, leaving behind unsightly scratches and gouges.
  
• Do not place hot utensils directly on the table top to avoid damage and discoloration
  
• Avoid direct sunlight as it will affect your furniture. It can cause
  your furniture to lose its shine and luster and begin to fade.
  
• The table is designed to hold food, crockery and utensils, not heavy objects.
  
• Avoid sitting, standing, or jumping on the dining table or chairs. Also
  do not throw heavy objects on the table, as this may damage the
  product.

At Luxe Maple, we are committed to delivering premium-quality furniture designed for durability, comfort, and long-lasting performance.

Each product is crafted with high-grade materials and undergoes strict quality checks before dispatch.

⏳ 1. Warranty Coverage PeriodLuxe Maple provides a limited warranty of up to 5 years from the date of purchase, depending on the product category.Sofas, Beds, Dining, Wardrobes → Up to 5 Years Structural WarrantyHardware (hinges, channels, fittings) → Covered as per manufacturer standardsUpholstery & finishes → Covered against manufacturing defects only

🛠️ 2. What the Warranty CoversThis warranty applies only to manufacturing and structural defects, including:Structural damage in wood or frameManufacturing defects in joints or assemblyFailure of hardware components under normal usageDefects arising from workmanship during production

🚫 3. What is NOT CoveredWarranty does not apply in the following cases:Normal wear and tear over timeFabric fading, staining, or color variationDamage due to misuse, accidents, or improper handlingWater damage, termite issues, or environmental exposure Unauthorised repairs or modificationsCommercial or institutional usage unless specified

🔧 4. Warranty Claim ProcessTo raise a warranty claim:Contact Luxe Maple Customer SupportShare order details and product images/videosOur team will assess the issueApproved claims will be repaired or replaced as per evaluation

🔁 5. Repair / Replacement TermsLuxe Maple may choose to repair or replace the defective part/productReplacement will be provided with similar or equivalent design if original is unavailableDecision on repair vs replacement rests with the company after inspection

🚚 6. Installation & Handling ConditionsWarranty is valid only when products are used under normal residential conditionsImproper installation or shifting by unauthorized personnel voids warrantyProducts must be maintained as per care instructions provided

📌 7. Important NotesWarranty is applicable only to the original purchaserProof of purchase (invoice) is mandatoryMinor variations in wood grain, texture, or color are natural and not defectsWarranty terms may vary for customized or made-to-order products

🧾 8. Limitation of LiabilityLuxe Maple shall not be liable for indirect damages, loss of usage, or incidental expenses arising from product issues. Liability is limited to repair or replacement of the product only.

✔️ SummaryLuxe Maple Warranty ensures peace of mind with up to 5 years structural coverage, protecting you against manufacturing defects while ensuring premium quality and long-term durability.