B2B Customer Policy

Luxe Maple is operated by Luxe Maple International (OPC) Private Limited. This page provides information for business customers enquiring about bulk purchases and custom B2B orders.

Business enquiries

To discuss your requirements, please contact us through our website's contact page. Include your business name, contact person, products of interest, required quantities and delivery location.

Pricing and product availability

Please request a quotation for your specific requirements. Before placing an order, ask our team to confirm product availability, pricing, any minimum order requirements and applicable delivery charges.

Ordering and payment

Please obtain confirmation of the ordering process, accepted payment methods and payment schedule from our team before proceeding. Credit facilities or extended payment terms should not be assumed unless confirmed.

Shipping and delivery

Include your delivery address and any required delivery date with your enquiry. Please ask our team to confirm dispatch estimates, delivery arrangements and shipping charges for your order.

Returns and Cancellation

B2B orders can be returned within 7 days of delivery. Cancellation is not available because B2B orders are custom orders. The website's standard order policy does not apply to B2B orders.

Customer support

For questions about a proposed or existing B2B order, please contact us through our website's contact page. For an existing order, include your order reference and business name.