What is the shipping and delivery timeline for Luxe Maple?

We offer Free Pan-India Delivery. The shipping and handling process takes approximately 5-6 days, and the final delivery time to your address is also 5-6 days.

What is the return policy for Luxe Maple?

We offer easy 7-day returns on our products. If you need to initiate a return, please review our Cancellations & Return policy on our website or reach out to our support team.

How can I track my furniture order?

You can monitor your shipment directly by visiting the Track Your Order page on the Luxe Maple website or by contacting our customer care team.

Privacy Policy | Luxe Maple

Privacy Policy

Effective date: 15 September 2026

Luxe Maple International (OPC) Private Limited, operating as Luxe Maple, owns and operates www.luxemaple.com. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, or use our services.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, phone number, billing address, shipping address, and delivery instructions.
Order details, product purchases, payment status, returns, refunds, warranty claims, and customer-service communications.
Information you provide when contacting us, including photographs or documents submitted for return, damage, replacement, or warranty requests.
Account information if you create an account on our website.
Technical information such as IP address, browser type, device information, pages viewed, referring website, and approximate location.
Cookie and similar technology information used to operate, secure, analyze, and improve the website.
Information required to detect fraud, prevent abuse, and protect our customers and business.

Payment information is processed through the payment services available at checkout. Luxe Maple does not intentionally store complete card numbers or payment authentication credentials on its own systems.

How we use information

We use personal information to:

Process, confirm, ship, deliver, return, replace, and refund orders.
Provide customer support and respond to questions or complaints.
Process warranty claims and service requests.
Send transactional messages, including order confirmations, delivery updates, refund notices, and important service communications.
Detect fraud, unauthorized transactions, security incidents, and misuse of the website.
Operate, maintain, troubleshoot, and improve our website and services.
Understand website usage and measure the performance of our marketing and advertising, where those tools are enabled.
Send promotional communications where permitted by law and according to your communication preferences.
Meet tax, accounting, legal, regulatory, and law-enforcement obligations.

You can opt out of promotional email or SMS communications by using the unsubscribe option in the message or by contacting us. You may still receive essential messages relating to your orders, account, or transactions.

We may share information with service providers that help us operate the business, including:

Shopify and technology providers that host and operate our online store.
Payment processors and fraud-prevention providers.
Shipping, delivery, logistics, installation, and reverse-logistics partners.
Customer-support, communication, email, and SMS service providers.
Analytics, security, marketing, and advertising providers where those services are enabled.
Professional advisers, auditors, insurers, or other providers where reasonably necessary.
Government authorities, courts, regulators, or law-enforcement agencies where required by law or necessary to protect rights, safety, or property.
A successor or buyer in connection with a merger, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information except for legitimate business, service, legal, security, or operational purposes. Service providers are expected to process information only as needed to provide their services and in accordance with applicable confidentiality and security obligations.

Cookies and similar technologies

We use cookies and similar technologies to keep the website functioning, remember preferences, secure checkout, understand website usage, and, where enabled, measure or personalize marketing.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality, account features, or checkout.

Where required by law, we will provide additional choices or consent controls for non-essential cookies and advertising technologies.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, warranty and returns, accounting, tax, fraud prevention, dispute resolution, legal compliance, and legitimate business records.

When information is no longer required, we may delete it, anonymize it, or securely restrict access to it, subject to legal and operational requirements.

International processing

Some of our service providers may process or store information outside your state or country. Where this occurs, we take reasonable steps to use service providers that apply appropriate privacy and security safeguards, subject to applicable law.

Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

If you believe your information or account has been compromised, contact us promptly using the details below.

Your choices and rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information we hold about you. You may also ask us to stop sending promotional communications.

We may need to verify your identity before completing a request. Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution, or order-related purposes.

You may contact us if you have a privacy question or complaint. You may also have the right to complain to the relevant data-protection or regulatory authority under applicable law.

Children

Our website is intended for general customers and is not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

Changes to this policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The updated version will be published on this page with a revised effective date.

Contact us

Luxe Maple International (OPC) Private Limited

Unit No. 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Badshahpur, Gurugram, Haryana 122101, India

Email: admin@luxemaple.com
Privacy and grievance matters: legal@luxemaple.com
Phone: +91 7303388393
CIN: U47591HR2026OPC147206