Refund Policy | Luxe Maple

Refund Process

 Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location, Luxe Maple doesn’t allow any refund before pickup of the product.

You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking. Digital Wallets or UPI Account) or to your Luxe Maple Wallet.

If you have availed EMI option in case of full refund the amount is credited to your original mode of payment. However, in case of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed.

Any cashback earned on the order prior to the cancellation will be deducted from Luxe Maple credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.

Any cashback used on the order subsequent to the cancellation will either be deducted/credited to Luxe Maple credits based on your chosen payment mode. 

*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought

Refund Timelines

Luxe Maple Wallet - Within 24 Hours

Get your refund faster in your Luxe Maple Wallet and use 100% of it on your next purchase.

Refund credits are valid for 3 years and are non-transferable. Other Luxe Maple credits will only be valid for 1 month.

Original Mode Of Payment

Once the refund is initiated, the refund amount gets credited to your selected mode of payment within the next 14 days.

The refund timeline for various modes is provided below:

Credit Card/Debit Card/Net Banking/UPI Account/Offline (NEFT) – up to 14 days

Luxe Maple Wallet (Refund Credits) - Within 24 Hours.