Return & Refund
-
Eligibility for Return or Replacement
Returns or replacements can be requested only if the product received is damaged, defective, or different from what was ordered. Any such concern must be reported to Luxe Maple within 7 days of delivery, along with relevant images or videos of the issue. Products that have been used, modified, assembled, or damaged after delivery will not be eligible under this Policy.
-
Condition of Product for Return
The product must be kept in its original, unused condition, complete with all accompanying accessories, manuals, price tags, and original packaging. During verification, Luxe Maple may request visual proof of the defect or arrange for an inspection by authorized personnel to assess the concern. Only once the issue is validated as a genuine case of damage, defect, or incorrect delivery will the return or replacement process be initiated.
-
Resolution Process & Refund Policy
Upon successful verification, Luxe Maple will, at its sole discretion, repair or replace the affected part or the entire product, depending on the nature of the issue and product availability. Refunds are not applicable under this policy. Please note that every accepted return is addressed through a resolution — ensuring your furniture is restored or replaced to meet the quality standards you expect.
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
- Refund will be initiated via NEFT, or by the way payment was originally made.
- All returns and refunds shall be processed free of charge, with no deductions applicable.