Terms of Service

Terms of Service

Effective Date: 17-04-2026

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our furniture e-commerce platform.

By accessing or using our website, you agree to be bound by these Terms.

1. General Conditions

You must be at least 18 years old or accessing the website under the supervision of a legal guardian.
You agree to use the website only for lawful purposes and in accordance with these Terms.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if misuse or fraud is suspected.

2. Products & Services

We sell furniture and related home products through our website.
Product descriptions, images, and prices are provided with accuracy in mind; however, minor variations (e.g., color, texture, finish) may occur due to screen differences or craftsmanship.
We reserve the right to modify or discontinue products without prior notice.

3. Pricing & Payments

All prices are listed in Indian Rupees and include applicable taxes unless stated otherwise.
We accept payments via approved payment methods (cards, UPI, net banking, etc.).
Orders are confirmed only after successful payment authorization.
In case of pricing errors, we reserve the right to cancel or refuse orders.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase.
We reserve the right to accept or reject any order for reasons including stock availability, pricing errors, or suspected fraud.
You will receive an order confirmation via email or SMS.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
Customers must provide accurate shipping details.
Any additional charges (e.g., installation, remote area delivery) will be disclosed before checkout.

6. Returns, Refunds & Cancellations

Returns and refunds are governed by our Return & Refund Policy.
Orders can be canceled before dispatch; after shipment, the return policy applies.
Refund timelines and conditions are clearly disclosed in the policy.

7. User Accounts

You may be required to create an account to access certain features.
You are responsible for maintaining the confidentiality of your account credentials.
We are not liable for unauthorized access resulting from your failure to protect your account information.

8. Intellectual Property

All content on this website (text, images, logos, designs) is our property or licensed to us.
You may not copy, reproduce, or use any content without prior written consent.

9. Prohibited Activities

You agree not to:

Use the website for fraudulent or unlawful activities
Interfere with website functionality or security
Attempt unauthorized access to systems or data
Resell or misuse products in violation of applicable laws

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product in question.

11. Disclaimer of Warranties

Products and services are provided “as is” without warranties, except as required by law.
We do not guarantee uninterrupted or error-free website operation.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your data.

13. Third-Party Services

We may use third-party providers (payment gateways, logistics, analytics tools).
We are not responsible for their independent policies or practices.

14. Termination

We reserve the right to suspend or terminate your access to the website if you violate these Terms or engage in harmful activities.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Haryana, India.
Any disputes shall be subject to the jurisdiction of courts located in Gurugram, Haryana.

16. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

17. Contact Information

For any questions regarding these Terms:

Email: admin@luxemaple.com
Phone: +91 7303388393
Address: 02-007, 2nd Floor, Emaar India - The Palm Square Golf Course Extension Road Badshahpur, Sector 66, Gurugram, Haryana 122102

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.